Services

 I offer a wide range of consulting services for research projects of all sizes. Let's chat about key objectives of the research and figure out how we can achieve them within your budget. All engagements with me include:

  • A research plan created in collaboration with you and tailored to fit your needs
  • Recruitment of targeted and qualified users
  • Delivery of all session recordings and other data
  • A report of key findings and specific, actionable recommendations


Understand Your Users

A common UX mantra is "you are not the user": a product's users are rarely very similar to its creators. Grounding your organization in a solid working knowledge of your users helps you make smarter decisions about what to spend time and money creating. 

Through user research methods such as interviews, surveys, diary studies, and ethnography, I'll help your business understand how your users think, feel, and make decisions. Read case studies below for more detail or get in touch.

 
 Case study: Designing a chatbot

Case study: Designing a chatbot

 Case study: Understanding borrowers and investors

Case study: Understanding borrowers and investors

Evaluate & Improve UX

A health check on your current user experience or the one that you're prototyping is a great way to understand its strengths and identify opportunities for improvement. There are a few methods at our disposal and we can figure out which one is best for your needs:

  • In usability testing, representative users attempt to complete realistic scenarios using your product

  • With expert evaluation, I perform a full usability and accessibility audit based on my experience and knowledge of best practices

  • Competitive analysis is a thorough comparison between your user experience and the competition

 Case study: Rapid iterative prototype testing

Case study: Rapid iterative prototype testing

 Case study: Field testing of maps & signage

Case study: Field testing of maps & signage

Create Intuitive Structure

  If your site or product includes navigation or menus, it's important to make sure that users will be able to find what they're looking for quickly. I can help you figure out the most intuitive structure for your navigation by using cart 

  • In card-sorting exercises, users sort your content into groupings of things that "belong" together. After doing this with several users and performing a statistical analysis on the results, the most commonly-understood structure is revealed

  • Card sorting exercises and target-finding by doing research such as card sorting exercises and target-finding tasks. 

 Case study: POS hardware & software redesign

Case study: POS hardware & software redesign

 Case study: Massive navigation overhaul

Case study: Massive navigation overhaul


I do training in usability testing, survey methods, and more

Training

 
 Research workshop with designers & PMs

Research workshop with designers & PMs

 

I regularly speak at conferences and events, including the occasional keynote address. If you would like me to speak at your event, please get in touch. Some of my past engagements include Interaction Design Association, Web Directions, ConveyUX, and User Experience Professionals Association.

Speaking

 
 Speaking on chatbots at Interaction 17

Speaking on chatbots at Interaction 17

 Cool sketchnote by Chris Noessel

Cool sketchnote by Chris Noessel