I offer a wide range of consulting services for research projects of all sizes. Let's chat about key objectives of the research and figure out how we can achieve them within your budget. All engagements with me include:
- A research plan created in collaboration with you and tailored to fit your needs
- Recruitment of targeted and qualified users
- Delivery of all session recordings and other data
A report of key findings and specific, actionable recommendations
Understand Your Users
A common UX mantra is "you are not the user": a product's users are rarely very similar to its creators. Grounding your organization in a solid working knowledge of your users helps you make smarter decisions about what to spend time and money creating.
Through user research methods such as interviews, surveys, diary studies, and ethnography, I'll help your business understand how your users think, feel, and make decisions. Read case studies below for more detail or get in touch.
Evaluate & Improve UX
A health check on your current user experience or the one that you're prototyping is a great way to understand its strengths and identify opportunities for improvement. There are a few methods at our disposal and we can figure out which one is best for your needs:
In usability testing, representative users attempt to complete realistic scenarios using your product
With expert evaluation, I perform a full usability and accessibility audit based on my experience and knowledge of best practices
Competitive analysis is a thorough comparison between your user experience and the competition
Create Intuitive Structure
If your site or product includes navigation or menus, it's important to make sure that users will be able to find what they're looking for quickly. I can help you figure out the most intuitive structure for your navigation by using cart
In card-sorting exercises, users sort your content into groupings of things that "belong" together. After doing this with several users and performing a statistical analysis on the results, the most commonly-understood structure is revealed
Card sorting exercises and target-finding by doing research such as card sorting exercises and target-finding tasks.
I do training in usability testing, survey methods, and more